01
Runbooks
Every alarm has a page: symptoms, diagnosis, fix, escalation. Written so your team could run the system tomorrow.
RUN · STAGE 04 / 04
Will it run for years?
Delivery is not the last ceremony before everyone disappears. It is the operating model: on-call, observability, security patching, and the discipline that keeps a system useful for years.
- TYPICAL LENGTH
- Years, not weeks
- WHO SHOWS UP
- SRE · on-call rotation · security
- STARTS WITH
- A system going to production — or already there and hurting
WHAT YOU WALK AWAY WITH
Artifacts, not impressions.
Reproduced from real engagements and redacted where they must be. The redaction is part of the discipline you are buying.
02
Incident record
When something breaks at 02:14, you get the honest timeline — detection, response, fix, and what changed so it cannot repeat.
03
Observability dashboard
Uptime, latency, cost, and error budgets — the same dashboard we watch, shared with you.
04
Handover checklist
The transfer is rehearsed, not improvised: access, knowledge sessions, shadowing rotations, sign-off.
Operate to SLA, then transfer with runbooks — or we keep running it. Either way, you are never hostage.
HOW IT RUNS
An operations week, year two.
One real week beats any methodology diagram. This is the rhythm, not the highlight reel.
-
MON
Ops review: error budgets, cost curve, capacity headroom.
-
TUE
Incident drill. We break it on purpose and time the response.
-
WED
Performance tuning — last month’s p99 is this month’s target.
-
THU
Security patch window. Dependencies that aged badly get replaced.
-
FRI
Improvement backlog groomed with your product team. Production signal in, next bets out.
ENGAGEMENTS AT THIS STAGE
What’s on the menu.
The workshops, sprints and engagements we run at this stage — scoped to where you are, not a fixed package.
- Managed Services
- DevOps & CI/CD
- DevSecOps
- Cloud Operations
PROOF, NOT PROMISES
Deliver inside one engagement.
10B+
data points / day, in systems we operate
A European energy group · ENERGY · DATA PLATFORM
- THE ASK
- A data platform that became business-critical faster than anyone had planned for.
- THE TURN
- We moved it onto a run model: SLAs, an on-call rotation, full observability, and quarterly incident drills.
- SHIPPED
- It now processes over ten billion data points a day. The 3am page almost never comes — and when it does, there is a runbook.
WHO SHOWS UP
Named people. One accountable team.
The team you meet is the team that does the work — cross-border, senior, and accountable by name. This is who deliver brings into the room:
- Site reliability engineers
- On-call rotation
- Security engineer
- Service manager
Viktorija Denchovska
Head of Delivery
“The run has a named owner. Reliability is her mandate, not a side effect.”
THE LOOP
Production signal feeds the next discovery.
Production signal feeds the next discovery. What users actually do — not what anyone predicted — decides what is worth building next. The thread loops.
Related capabilities
ENTRY OFFER
Operations assessment
- 2–3 weeks
- Fixed scope
- Existing systems welcome
A run-readiness review of a system you already have: reliability, security posture, cost, and the runbook gap — with a prioritized plan to close it.
The assessment is yours — whether or not we end up running anything.